JERRY L. KRAUSE

Oakland, CA

Objective: Office Management or similar position with a growing firm.

Experience:
Accounting & I.T. Manager, The Rain Forest, June 2001-present.
Responsible for operations and bookkeeping for interior landscaping and
plant rental and maintenance company. Administered computer network.
Designed web pages and promotional materials. Processed payroll, A/R, A/P,
monthly sales tax returns. Handled billing, collections, negotiations with
vendors. Coordinated move from 15 year old location to larger space.

Operations Manager, Bruce Henry Associates, Inc., June 2000-June 2001.
Handled operations for executive search (recruitment) firm.
Composed proposals, contracts, and general correspondence.
Conducted research, scheduled interviews, and referenced candidates for
medical director, controller, and VP Sales & Marketing positions.
Coordinated itineraries of candidates and clients.
Sold ads on employment website. Supervised sales and web development
staff. Project manager for web page development. Edited and updated
websites for company and for client. Designed custom forms and lists for
Filemaker database users.
Interviewed, hired, and fired employees.

Office Manager, Software Shippers, December 1995-June 2000.
Managed office for a small fulfillment business for over four years.
Single-handedly ran operation for weeks at a time while owner/president
was in Europe. Billed clients for monthly services, freight, and supplies.
Kept books using QuickBooks accounting software.
Acted as receptionist/front desk. Handled up to six incoming phone lines.
Took software orders & customer inquiries by phone.
Performed data entry of customer information & software orders.
Word-processed & filed invoices, memos, reports, & correspondence.
Maintained client relations by phone, e-mail, and fax.
Shipped software & hardware to domestic & international destinations.
Managed multiple projects simultaneously.
Trained & supervised office staff. Signed & disbursed paychecks.
Maintained office equipment. Purchased office & shipping supplies.
Supported network of six computers. Four years Internet experience,
conducting research for business operations.

Skills:
Management:
Trained employees in customer service, sales, order entry, shipping
regulations & procedures. Evaluated employee abilities & performance.
Scheduled & assigned tasks based on daily workload.
Supervised office staff & controlled quality of production.
Recommended changes in customer service policies,
resulting in more efficient use of time & personnel.

Communication:
Excellent verbal & written communication skills.
Assisted employees with customer service and sales strategies.
Mediated disputes between employees.
Prepared candidates for interviews with clients and debriefed candidates
following interviews.
Developed reference sheets to facilitate phone orders.
Negotiated with clients for services provided.
Provided first-level tech support for phone-in customers.

Software Applications:
Extensive experience with Alpha4 v.6 relational database engine,
scripting, writing DOS shell batch files, creating custom reports for clients
on short notice.
ICVerify v.6 & 7 credit card software for multiple merchant accounts.
QuickBooks, Excel, Word, Outlook.
Netscape, Internet Explorer, Eudora, CuteFTP.
Filemaker Pro 5, Photoshop.
Creating Web pages using Dreamweaver and Arachnophilia.
Proficient in HTML. Some JavaScript experience.
UPS, FedEx, & Airborne online shipping systems.
Windows 3.1, 95, 98, ME, OS2, and Mac OS9 operating systems.
Novell Netware and LANtastic network software.
Programming experience in Basic, Pascal, Fortran, C, C++.
Enjoy learning to use new software applications.

Education:
University of California, Berkeley
B.A. Linguistics, August 1993
Dean's List